Before you email…
- Read our FAQ
- Don’t ask about shipping status of your order — unless you have first read our Shipping FAQ.
- Your USPS tracking link is the only available information on earth – check it here:
My Account > Orders
- We do not offer phone support
- We can’t legally discuss your individual research study with you
- Refunds & returns — read this first
- Include your order # if your message is order-related
Important: If you haven’t heard back from us within 2 business days (ie. weekdays) check your spam folder (mark any emails found there as ‘safe’).
Contact us by mail:
13 Freeland Park
Poole, Dorset, BH16 6FA