Do’s and Don’ts
Hey friends, James here. Just want to add my thoughts on returns and some other issues I end up having a lot of conversations about, so hopefully I can save some folks time…
Issue #1 – Customer thinks our SARMs are bad because after a couple weeks they don’t notice much.
Please don’t be this guy. Your research needs a minimum of 6-8 weeks of solid focus. And of course your subject’s sleep, nutrition, training, etc needs to be on point. There are no magic pills. Sometimes these guys email us later and they’ve bounced from seller to seller, compound to compound, and the problem isn’t the SARMs. By the time they’ve figured this out it’s a year later and tons of wasted time. Be focused and disciplined with your research – the results will come.
We test more than anyone — every batch gets a manufacturer’s COA and then TWO third party lab tests. This "Triple Lab Verification" means our products have been tested 3 times to ensure their advertised purity and dosage levels. View all lab tests »
We have the largest repository of SARMs reviews on the planet — the comments and ratings disbursement there, good and bad reviews alike, paint a fairly reliable picture of the often subjective nature of SARMs research chemicals. There are, in fact, some research subjects whose physiology is “genetically reluctant” to PEDs or to SARMs or to change in general, but this is the exception not the rule. Still, even in these cases my money is on a different issue that can be corrected with increased focus and discipline.
Issue #2 – Customer gets wrapped around the axle because their complaint seems to fall on deaf ears.
Your email is important to us, but only as much as those from the other 1 to 2000 customer orders we process every week. If you don’t like your research results from our products, you’ll get a mostly generic email with return instructions. That’s it.
Even if we could legally discuss all the in’s and out’s of your SARMs research with you (we can’t), we just don’t have the bandwidth, and we’ve learned the hard way these usually become protracted and useless discussions. We work long hours already, and hiring extra staff to sit and and go back and forth on silly questions would only raise prices for the >95% who are killing it with their research (or if they’re not, they pretty much know why not).
Issue #3 – Customer asks why we aren’t peddling SARMs on forums, or wants our take on a “review” they read, or wants to cancel an order based on some forum comment.
What’s happening on certain forums is a crime … a few companies with hundreds of fake accounts touting their products and tearing down others. There are hundreds of SARMs sellers, but only a select few dominate the discussion on these forums — why do you think that is?
We don’t waste a minute of our day on these platforms, nor do we entertain silly questions about BS some anonymous ‘bro’ wrote about us, good or bad. Only a noob can’t evaluate those posts for what they are — subjective opinions at best, bogus from competitors at worst — and those are the noobs that are the most likely to waste their time and ours with issue #1 & #2 above.
If you want it straight, see our Reviews … they aren’t the gleaming, steaming BS you’ll read on SARMs source talk forums, but at least they’re real.
In 2018, after weeks of helplessly watching the colonoscopy of fake forum bro warfare, and the futility of any rational discussion there, we decided the best thing we could do for the industry, for us, and for our customers is to double-down on quality, service, and consistency within our own 4 walls. We are 100% dedicated to providing:
- Solid products at fair prices with rigorous 3-lab testing (see Q&A #2)
- The industry’s most generous return policy (see Q&A #9)
- Full transparency on SARMs research outcomes with the largest repository of SARMs Reviews on the planet.
– and to do these things better than anyone else.
These things come at a cost (our margins are lower than industry average) but you have rewarded our efforts with incredible sales over the past 2 years. We’re especially thankful for all the repeat sales from our constantly returning customers.
Issue #4 – Rather than contact us for a refund, customer calls their bank and disputes the charge.
Please don’t be this guy either. We never hassle or embarrass anyone asking for a refund and have no problem giving you our return mailing address (it’s the same as on your shipping label). But if you call your bank and wrongly dispute the charge as fraudulent, bad stuff happens. We’ll notify you, but you’ll probably ignore our email. So, first, we submit the invoice and proof-of-delivery (tracking link), which results in the dispute being settled in our favor. Second, you get dinged the $45 charge-back fee plus our $100 office prep fee. Third, we ban your SARMTECH acct. Fourth, on the invoice we submit, words like “SARMs”, “Ostarine”, etc. set off alerts with your bank/card compliance dept. (the same way “Cannabis” and other “high risk” products do) and your bank or card issuer will permanently suspend your account. Please – just ask for a refund.